Frequently Asked Questions (FAQ)

1. How can I place an order?

To place an order, simply browse our website and click on the items you wish to purchase. Select the size, color, and quantity, and then click "Add to Cart." Once you have finished shopping, go to your cart, review your items, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

2. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed to ensure the safety of your personal information.

3. How long does shipping take?

Shipping times may vary depending on your location and the shipping method chosen. Generally, we strive to process and ship orders within 1-2 business days. Standard shipping within the country usually takes 3-5 business days, while international shipping may take longer. You can find more details about shipping times and options during the checkout process.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or import duties may apply depending on your country's regulations. These fees are the responsibility of the customer.

5. Can I track my order?

Absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view the status of your order and track its progress.

6. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return or exchange the item(s) within 30 days of receiving them. The items must be unworn, in their original condition, with all tags attached. Please refer to our Returns & Exchanges page on our website for detailed instructions on how to initiate a return or exchange.

7. How can I contact your customer support?

If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us by sending an email to info@lucid-lifestyle.com or by filling out the contact form on our website's Contact Us page. We aim to respond to all inquiries within 24-48 hours.

8. Do you offer gift cards?

Yes, we offer gift cards that make great presents for your loved ones. You can purchase gift cards in various denominations on our website. The gift cards are delivered via email and can be redeemed during the checkout process.

9. Are the product colors accurate on the website?

We strive to display our products as accurately as possible; however, please note that colors may vary slightly due to different monitor settings. If you have any specific questions about a product's color, feel free to reach out to our customer support team, and we'll be happy to assist you.

10. Can I cancel or modify my order?

Once an order has been placed, we start processing it immediately to ensure timely delivery. Therefore, we cannot guarantee order modifications or cancellations. However, if you need to make any changes, please contact our customer support team as soon as possible, and we'll do our best to accommodate your request.

If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can!